05 Apr How Empowerment Encourages Leadership
For the past six years I have been involved with the Academy of Country Music (ACM) and their annual awards show and music festival. In 2014 I performed an Event 360°Analysis. The analysis is intended to gain a better understanding of the strengths and weaknesses as well as operational delivery of their workforce, event, or organization. The multi-source feedback loop was solicited from the Academy’s work circle; including permanent staff, contract staff and volunteers. The goal of the assessment was to gather information on events managed by the Academy and seek ways to improve and scale the supporting programs and design for fall on years of the event(s).
This year I saw the full implementation of the Volunteer Crew Program organizational structure that stemmed from the 360° Analysis. With a volunteer workforce of over 120 the Workforce Manager needed to have a supportive structure in place led by capable, motivated, individuals. It is unrealistic to think that one person can attend to the needs and questions of over 120 people at any time, never mind a compressed event schedule. It was incredibly gratifying to see the system work. What was more gratifying was to see the chosen Crew Leads take a hold of their area, their teams, and their responsibilities.