Bus Boys & Half Marathons

A few weeks ago I ran a half marathon with my husband.  Well, not with him, he was ahead of me, but we ran the same race and he met me at the finish line.  The night before we had dinner at a very nice Italian restaurant where we had a stupendous bus boy.  Why stupendous? 

He did a great job of always making sure our water glasses were full, overheard our complaint that our candle had burnt out, so came and replaced it without being asked.  Offered information when questioned, was pleasant, smiled and seemed comfortable in both his job and his skin.  So that impresses me because he was motivated to offer good service without being prompted and without looking like it was an incredible effort or overly taxing.  He out shone our waiter by a long shot.  I like efficiency and I like it when people pay attention.  He paid attention. 

Why do I like it when people pay attention?  I like it because it helps me feel like I matter.  I think that young man had quite a few tables tasked to ensure they had what they needed, but I always felt catered to and taken care of because he paid attention. That’s how it translates.

Businesses have a definite challenge to train and educate their staff to leave their patrons feeling well served.  Most times it feels like I am bothering them.  We should be shocked at poor service not good service and I shouldn’t be so easy to impress…how low is the bar?  I am compelled to believe it’s a top down issue that those ‘poor servers’ must be in some way lacking a leader who sets a good example or a leader who is simply absent.  Ergo, not much of a leader. 

A friend of mine worked for a company which chose not to do employee performance reviews because all of their employees were considered ‘above average’ unless the client complained.  What? 

I have seen a steady decline in customer service and wonder why people don’t want to do a good job anymore, or if they do want to, what prevents them?  Management?  Lack of leadership?  Under challenged?  Over qualified?  It has to come down to motivation.  Or an apparent lack of motivation.  So how do you motivate them?

You hire well, you delegate well, you encourage people to use their talents to better your business and themselves.  You show up, you pay attention, you ensure they know they matter and you set a stupendous example.

25 Comments
  • theoldgunner
    Posted at 18:26h, 10 October

    they must have incredible hiring and retention practises if all their employees were "above average".

  • Football Solutions UEFA Europa League - Legia - Vjaceslavs Kudrjavcevs
    Posted at 05:28h, 05 November

    Luis Suarez may have been in blistering form for Barcelona this season, scoring 43 goals already, but the striker admits he was unsure if he had what it takes when he joined the club in 2014. Barcelona striker Luis Suarez admits he ‘didn’t believe he was good enough’ to be the club’s No 9 when he joined

  • Football Solutions Poland complete Swedish plans - UEFA EURO - News
    Posted at 05:18h, 07 November

    Angel di Maria has only been at Manchester United since August – yet already it seems his affection for the club has rubbed off on his family. Angel di Maria’s wife Jorgelina Cardoso posts photo of herself and daughter Mia wearing Manchester United shirts

  • futbol.run Member associations - Russia - League
    Posted at 21:23h, 23 November

    The 25-year-old spent last season on loan at Aston Villa but their financial predicament has opened the door for Midlands rivals Albion who have made contact with United. West Brom want Sam Johnstone to replace Ben Foster as Manchester United demand £5m for goalkeeper

  • cocuk pornosu izle
    Posted at 04:49h, 14 January

    This story is going to explore that issue in some detail.

  • child porn
    Posted at 17:59h, 17 January

    Ive thought about posting something about this before. Good job! Can I use part of your post in my blog?

  • zenci porno
    Posted at 19:00h, 21 January

    I really enjoy this design youve got going on on your blog. What is the name of the theme by the way? I was thinking of using this style for the internet site I am going to put together for my class project.

  • google child porn
    Posted at 03:15h, 22 January

    An interesting blog post there mate ! Thanks for posting !

  • oruspu cocugu porno
    Posted at 07:50h, 24 January

    Hi, maybe i’m being a off topic here, but I was browsing your site and it looks exceptional. I’m writing a blog and trying to make it look neat, but everytime I touch it I mess something up. Did you design the blog yourself? Could someone with little experience do it, and add updates without messing it up? Anyways, good information on here, very informative.

  • oruspu cocugu porno
    Posted at 01:57h, 25 January

    That is some pretty fascinating ideas, but Ive got a question for you. I have a WordPress site, however my design is rather boring. Yours looks genuinely great though and I am wondering if it is a premium theme? Im just contemplating acquiring one, but I genuinely like yours. Cheers!

  • cocuk pornosu sevenler
    Posted at 09:13h, 25 January

    I like the first point you made there, but I am not sure I could pratcially apply that in a contructive way.

  • fuck google
    Posted at 00:31h, 26 January

    I believe one of your commercials caused my web browser to resize, you may well want to put that on your blacklist.

  • �ocuk pornografisi
    Posted at 22:09h, 27 January

    Relying on your instanct is tough for most of us. It takes years to build confidence. Frankly it takes more than just happening to happen.

  • �ocuk pornografisi
    Posted at 06:46h, 28 January

    This is some reliable stuff. It took me some time to come across this site but it was worth the time. I noticed this website was buried in google and not the first spot. This internet site has a lot of respectable stuff and it doesnt deserve to be burried in the searches like that. By the way Im going to add this site to my list of favorites.

  • �ocuk tecavuz pornografisi
    Posted at 05:29h, 29 January

    Mandie Godfrey Norean pacino nasser pony bannion bundles pi

  • child porno child porno child porno child porno child porno
    Posted at 18:27h, 29 January

    I am going to start a blog on the same theme soon, for this reason Im so serious about your article. Would you mind if I used a few of your thoughts for my weblog? Ill obviously point out you as the original source and set up a link pointing back to your site. Appreciate it!

  • KudryavcevVilorg97jab
    Posted at 02:27h, 09 February

    is dosage by weight

    f612 real is no prescription

  • KudryavcevVilorg97jab
    Posted at 05:50h, 09 February

    cost is nhs

    f612 is being online is safe

  • Receptionist
    Posted at 02:43h, 14 March

    I was looking at some of your content on this internet site and I think this internet site is real informative! Retain putting up.

  • child porn fuck google
    Posted at 11:56h, 15 March

    Thought I would comment and say cool theme, did you design it for yourself? Looks really good!

  • Google
    Posted at 21:00h, 16 March

    Google

    That will be the finish of this post. Here you’ll uncover some web-sites that we believe you’ll enjoy, just click the hyperlinks.

  • child porn fuck google child porn fuck google child porn fuck google
    Posted at 08:53h, 17 March

    Awesome post! I’ve been trying to come up with a good internet business idea for a while. Instead, I have come up with a great non-internet business idea, which kind of sucks in a way because this idea requires a lot of money, as opposed to a full internet-based business that might not require that much to get it started. I’m not giving up though. I recently started a blog where I plan to document my steps for starting my company. I figured it would keep me motivated and force me to keep at it. I also hope it will motivate the readers to keep trying to accomplish their goals. By the way, I love your site. I’ll be adding it to my list of interesting blogs.

  • luxe vibe
    Posted at 09:22h, 18 March

    luxe vibe

    […]although sites we backlink to below are considerably not related to ours, we feel they are essentially really worth a go by way of, so have a look[…]

  • https://about.me/montu4891
    Posted at 21:49h, 18 March

    https://about.me/montu4891

    […]here are some hyperlinks to websites that we link to simply because we assume they may be worth visiting[…]

  • Chicago SEO
    Posted at 04:02h, 19 March

    Chicago SEO

    […]The data talked about inside the post are a few of the most effective out there […]

Post A Comment